INDUSTRY SOLUTIONS
At Rams Data Sp z o.o., we understand very well that efficient customer service is a business process that is not only limited to the selection of an appropriate IT system, but also the reliability of the supplier plays a very important role here. The reliability of our company is based on several pillars: wide range of services, modern technology (cloud solutions), reliable technical support, maximum data security, etc.... The combination of these factors creates a perfect, tailor-made solution for everyone according to need. Our specialists, who are characterized by high-quality professionalism, have an excellent understanding of the requirements accompanying the handling of specific industries and product groups. Customized processes and system tools, or consultation on legal aspects, are just some of the services we offer to our clients in the industries we serve. We serve clients representing various sectors of the economy: Along with the delivery of systems and products, we provide implementation, consulting and technical support services. We provide first and second line support for more advanced and mission-critical solutions to fulfill their role in the customer's infrastructure. Recipients of these services require an appropriate level of expertise, rapid diagnosis of the problem and quick response to any failure.
Medical market
The healthcare industry is experiencing significant changes. Regulations are changing, there is a continuous modernization of infrastructure, and the entire health care system is being digitized. Good organization of the IT environment is at the center of it all. IT offers a full range of solutions, enabling medical users to securely access applications and tools, no matter how they choose to do so.
ICT products and services allow hospitals to be agile and flexible businesses in a dynamically changing environment. IT solutions with the ability to scale up or down for the medical market also enable IT departments to better manage and control IT operations resulting in increased cost efficiency.
While electronic patient data is growing exponentially, thanks to technology, IT departments of all sizes can provide more users with access to applications and data through secure dedicated control and access points, for example. The healthcare sector is undergoing fundamental technological changes related to the way care is delivered to people.
Around the world, private and public healthcare providers are seeing an increase in investment in digital technology. Healthcare IT departments often have to manage and maintain an increasing number of devices, such as blood pressure monitoring systems, MRI machines, which often store patient data locally.
These clinical tech devices go beyond standard IT systems such as computers, smartphones and tablets. In order to take advantage of digital technologies and create more effective systems that help healthcare professionals provide better care, medical facilities are rapidly moving toward digital facilities. For example, using apps on smartphones or other mobile devices engage patients remotely in new ways.
They use digital technologies to support clinical decision-making and improve hospital operations. Thus, the adoption of more complex technologies has simplified processes and contributed to the reduction of manual work.
In many industries, including healthcare, the availability and stability of IT systems is critical to success. Any kind of downtime can result in lost revenue or increased costs. For healthcare providers, this can also be crucial in terms of patient care. For example, hospitals are increasingly relying on wireless technology to monitor vital signs of patients requiring intensive care. As a result, it’s probably no great exaggeration to say that stable healthcare IT systems can literally be a matter of life and death. Mobility and advanced security are the two areas of greatest emphasis to enable doctors to access patient information in real time. With the ubiquity of mobile devices in clinical settings – the need for security and mobility to coexist along with improved workflow has never been greater. Legal regulations in Poland in the field of personal data, collection and processing of medical records impose an obligation on entities to take care of the confidentiality of individual data processed in databases and disk systems, which from the point of view of patients constitute a very sensitive set of information. Violation of this confidentiality can lead to legal and financial consequences. It can also significantly affect the reputation of the facility. Therefore, appropriate security systems are required to realize:
– Auditing access to medical data and other confidential information.
– Monitoring and full accountability for the activities of privileged users, as well as ordinary operators.
– Preventing information leakage, theft and trafficking.
– Organizing and controlling access rights to data.
– Protection of key patient data with VIP status.
– Protection of data that are secrets of medical facilities.
– Provider control (possible and used access to medical information, accountability of activities performed/not performed).
– Control of the applications used.
– Compliance with the Data Protection Law.
IP DECT wireless communication technology is even ideal for transmitting critically important information. IP DECT is a secure and interference-resistant voice communication, whose functionality is extended to text message processing and integration with existing hospital information systems. It supports the mobility of medical personnel and ensures their reachability at critical moments.
Rams Data enables IT departments to spend less time managing infrastructure and more time creating innovative solutions that enable healthcare professionals to interact appropriately with patients. We help clients successfully fulfill their strategic IT initiatives, including capturing new revenue streams and reducing the cost of doing business.
Public administration
At a time when public finances are under pressure, public administrations must deliver new services and improve existing ones, operating more efficiently and transparently while taking care to optimize costs. Innovative information technology comes to the rescue to solve such problems and help to perform tasks efficiently in the service of the people.
New technologies are challenging public institutions and prompting them to ask themselves many important questions: how can we serve a population that is increasingly mobile and more dependent on technology? How do we use social and digital channels to interact with our constituents? How can we use the large amounts of data generated every day to better serve society? How can we use technology to deliver new services? How can we do all of these things while keeping costs down?
Public administrations acting in compliance must constantly improve communication and facilitate data exchange to raise the level of quality of services provided to citizens and businesses, while reducing costs due to limited budgets. Such a situation requires seamless interoperability between the IT systems of the administration and business partners, as well as the ability to provide Internet communications to perform transactions, file transfers, etc….
By integrating and consolidating data and business processes into secure shared service platforms, public sector organizations can deliver widely accessible and efficient services to citizens, businesses and agencies. IT security strategy in government facilities must take into account emerging challenges. In order to keep up with an ever-changing world, you need to understand the underlying risks, know how to manage and control them. To meet these requirements, security solutions for the public sector must also evolve to become sophisticated enough to help government agencies and government entities effectively protect their assets from sophisticated threats.
Education
Nowadays, people’s education cannot normally take place without the support of ICT systems. We understand very well how important it is to have the right technologies to support the learning process in different educational environments.
Audio-visual solutions, interactive whiteboards, telecommunications systems, computers and software are just some of the things that are used on a daily basis for the acquisition of knowledge in a modern, fast and efficient manner.
All of this is designed to reduce complexity, make educational services more accessible, increase opportunities for collaboration and provide optimal support for students, learners and teachers to improve and accelerate learning outcomes. In addition, IT solutions enable educational staff to share ideas and allow them to become more effective and efficient in delivering services to students (including at a distance)
We offer a wide range of the latest solutions used to enhance the school experience. Securing IT systems and ensuring high availability of resources in educational facilities is also an important factor, so that teaching or scientific research processes can take place uninterrupted and at an appropriate level.
Finance and insurance
The advent of information technology and cyber solutions is heralding a new world and huge changes throughout the economy. The financial sector, i.e. banking and insurance, is always at the forefront of the economy and innovation is key when it comes to the use of modern technical equipment.
Electronic distribution channels, ATMs, a variety of payment cards, e-banking and mobile banking are a few of the areas that have emerged as a result of the automation and computerization of the banking sector. Technological inventions, automation and IP-based networking have significantly enhanced the efficiency of banks and insurance companies. This has further led to a shift from the “traditional facility” model to the “virtual facility” concept.
Computer systems are becoming increasingly sophisticated. They give financial institutions the potential they could only dream of, and have given their customers high expectations. The changes, thanks to the use of new technologies in banking, for example, are enormous. They affect both bank employees and customers.
Advances in technology are making it possible to deliver banking and insurance products and services more conveniently and efficiently than ever before – creating new bases for competition. Quick access to critical information and the ability to act quickly and efficiently will be a differentiator for financial institutions in the future.
Banks and insurance companies are gaining a significant competitive advantage through direct marketing and a transparent customer service environment, as well as new streamlined business processes. Consistent management and decision support systems provide institutions with an edge in the financial market.
By integrating and consolidating data and business processes into secure shared service platforms, public sector organizations can deliver widely accessible and efficient services to citizens, businesses and agencies.
IT security strategy in government facilities must take into account emerging challenges. In order to keep up with an ever-changing world, you need to understand the underlying risks, know how to manage and control them.
To meet these requirements, security solutions for the public sector must also evolve to become sophisticated enough to help government agencies and government entities effectively protect their assets from sophisticated threats. The benefits of computerization are threefold – for the customer, for the institution and for the employee.
- For the customer – Financial institutions are aware of the need to create new services for customers and are planning how and when to make them available. IT has increased the level of competition and forced them to integrate new technologies to satisfy their customers. Recently developed and implemented solutions are: electronic banking and self-service of accounts, availability of banking/insurance services remotely, Telebanking (24-hour service), etc….
- For a financial institution – Over the past decade, banks and insurance companies have implemented extensively: a range of information retrieval tools to help them grow their business, automatic and fast execution of instructions and timely generation of reports, rapid transfer of information to make faster decisions by linking branches, etc….
- For employees – IT has contributed to their productivity by: helping them perform tedious and time-consuming tasks such as balancing or interest calculations, automatic printing including schedules, deposit slips, etc…, relieving employees from doing these time-consuming jobs and enabling them to pay more attention to customer needs, helping them verify transactions using their own terminal, avoiding duplicate records due to the existence of a single point of data entry, etc….
Trade and services
Retail industry leaders are under more pressure than ever. Operating in a situation of tight budgets resulting in lower operating costs, they must consistently deliver quality service and must make strategic decisions for sales growth. IT transformation is a key factor in achieving high performance. IT transformation is also forcing retail chains and service companies to transform their IT capabilities due to:
- Collect and analyze customer data to increase differentiation.
- Enhance the company’s ability to respond to a rapidly changing market by increasing flexibility and speed.
- Effective Action. Retail chains need to have one common operating system across their stores (including overseas) to ensure the most efficient use of inventory and to support optimized business processes.
Retail and service companies clearly see the importance of technology as one of the factors that enable them to speed up sales processes and obtain savings. The retail industry faces specific IT management challenges, i.e:
- Transparency and oversight: companies need more transparency between systems and need a better process for monitoring and integrating systems from the producer to the consumer by obtaining customer and sales information.
- Customer data: information overload is a challenge for the retail industry, as they need to collect and process data in such a way as to turn it into useful customer-oriented information.
Global data synchronization: the supply chain is becoming increasingly intelligent through the use of, for example, special radio frequency or electronic product coding, etc…. - Benefits include enabling real-time data by monitoring inventory levels and enabling tracking of the entire product delivery process.
In today’s retail and service network landscape, the smart use of technology has become one of the most powerful ways to deliver better services to customers and adapt to the changing way in which products are purchased. The role of the IT department is critical and strategic in adapting to new trends while keeping costs under control and providing a secure environment for the business. It is essential that all resources in the ecosystem, whether in the store or in the warehouse, are monitored and managed in a uniform and seamless manner. Actively managing an IT environment that is often geographically dispersed creates unique challenges:
- Central real-time overview of IT resources.
- Difficulty to provide central IT management.
- Difficulty to provide real-time information or reports to the store.
- A large number of “open” tickets in “helpdesk” services.
- Many repetitive tasks are carried out manually.
Meanwhile, according to experts, the need for IT modernization in the retail industry to prepare for the challenges of tomorrow lies in:
- Ensure 100% availability and continuity of all IT resources and processes across the ecosystem: POS, peripherals, tablets, kiosks, etc….
- Create consistency in the configuration of IT systems.
- Active notification in case of malfunctioning systems.
- Provide protection against malware and attacks on security devices.
- Monitor geographically dispersed stores and various domains.
- Provide an appropriate control panel to easily diagnose problems, update systems or generate reports.
- Awareness that future devices or operating systems will easily fit into the existing structure.
The retail industry faces challenges similar to those in other industries. The only difference is that customers can band together to put a lot of pressure on retailers in today’s modern economy. This requires working with a minimum tolerance for error. With a rapidly changing society and the rapid pace of technological change, customers want different, new and customized goods – without any delays.
Industry
As in many other areas of our daily lives, the Internet is also becoming commonplace in the manufacturing industry, where the virtual and real worlds are merged. Connecting these two worlds via the Internet makes it possible to connect all manufacturers of machines, products and systems involved in the production process. This means that devices and products can communicate with each other and even control each other. The classic production hierarchy in factories, which is strongly characterized by a central control system, is increasingly being replaced by a flexible, self-organizing factory (smart factory). Another important factor is the merging of factories into a single production unit, crossing national and company boundaries (global factories). Experts, not without reason, are already talking about the fourth industrial revolution. Not only is the Internet changing the shape of factory control and production structure, it is also increasing efficiency and flexibility in the production process. It makes it possible to individualize even the smallest units to a large extent while maintaining optimal performance, leading to optimized batch and multi-variant production. This allows companies to involve their customers more in the production process and respond more quickly to changing market demands.
The industry is compelled to do more while committing fewer resources and using agile technologies to optimize operations and increase the availability of its products. Industry leaders must also meet changing regulations and customer demands. They must create products and develop innovative production processes, and anticipate the impact of potentially disruptive technologies in their business and operating models. Recent technological developments, such as the Internet, the ability to visualize objects and 3D printing are redefining the concept of digital manufacturing. The new emphasis on speed, efficiency and stability provide, strategists in charge of industry development, an innovative approach to the role of manufacturing in the value chain. This creates new revenue opportunities and changes the competitive picture.
Building a forward-looking manufacturing enterprise brings the following challenges.
- Intense competition: Manufacturers need to expand, look for new sources and make cost-optimal decisions to stay competitive.
- Benefits of technology investment: While technology can enable flexibility in global operations and support transformation initiatives, manufacturers often struggle to justify their investments to simplify and standardize business systems and technology support organizations.
- Investment risk: Solutions should automate the ability to capture, analyze and use data to determine the level of production risk. Communications must be reliable and widely available to minimize the occurrence of costly problem situations.
In an industry that creates equipment that makes life easier for others, information technology should be used in such a way as to facilitate the production of that equipment. The industrial sector requires the implementation of a professional IT strategy. Controllers, actuators, sensors, vision systems, IP video, IP telephony and many other items use information technology to achieve full integration.
Legal regulations in Poland in the field of personal data, collection and processing of medical records impose an obligation on entities to take care of the confidentiality of individual data processed in databases and disk systems, which from the point of view of patients constitute a very sensitive set of information. Violation of this confidentiality can lead to legal and financial consequences. It can also significantly affect the reputation of the facility. Therefore, appropriate security systems are required to realize:
- Process control – Systems supporting the process of industrial production, tuning of machine operation. Network monitoring systems.
- Wireless networks – Single units or entire wireless networks to enable remote access for employees, wireless integration of instrumentation or remote monitoring of assets.
- Remote monitoring and access – Using public operator links to access remote resources or build redundant systems.
- Network security – Protecting the factory’s facility control systems from hackers’ intrusions, as well as accidental security breaches by business partners and employees.
- Software – Production process visualization, data aggregation and solution control. Use of resource virtualization software.
- Video monitoring – Process monitoring and video camera. Network solutions and storage systems for holding video footage.
- Communications – Wireless telephony using IP protocol. Ensuring connectivity in vast industrial areas. Protecting employees working in high-risk conditions.
